Email support
Our Support team can be contacted via the following options:
- Select the Vertical ellipsis > Email Support
- Email support@accurri.com directly
- Entity name, report title and version (if the Email support option is used while in a report, the subject of the email will be populated automatically with the entity name and report name)
- A description of the issue, including the applicable note or screen
- Attach any examples, such as input or output files
Generating an email with this subject is controlled by the browser, computer settings and/or network policy. One or all of these could prevent an email being generated, and this is a matter for I.T. Departments, rather than Accurri.
- No default email application in Windows 10. To set a default application, click Control panel > Default apps within Windows
- If using Gmail, Chrome needs permission to access your email. Details on this can be found here https://support.google.com/a/users/answer/9308783
Note: The above settings are not controlled by Accurri and therefore Accurri Support are unable to support Windows, Chrome and other such programs.